Returns and Policies

Welcome to Kristine's Shower!



I am very happy that you have decided to make our business a part of your business!







PAYMENT ­



For all wholesale accounts, payment is due in full at the time of order. We are a small, self­made business and our products are made fresh when you order. Payment must be made via Visa/Mastercard, Discover,AMEX, Paypal, Money Orders, Cashier's Checks, Business or Personal Checks or Cash (if picking up order).







MINIMUMS ­



$100.00 minimum (before shipping) on all orders. If you do not meet the $100.00 minimum (before shipping), a service charge of $20.00 will be charged to the order.







ORDERING & DELIVERY ­



Our products are handmade and as such will be delivered in the order that they are received. Please allow a production time of 2-­3 weeks when placing your order. When ordering in bulk(and if you get a lower price than normal), you will be provided special links with pricing as soon as you are established as one of our wholesale customers. We require you to order either online or by telephone so there is no misunderstanding, missed or lost emails. If you have any questions or lose your links, please call or email us, and we will send them out to you right away.







If you are in need of an immediate RUSH1 (1-­2 days in house), we will apply a $15.00 charge per box.  If you have multiple boxes, this RUSH1 charge can be negotiated.


It will then be received 4-­7 days after you place it.

If you require a smaller RUSH2 (3­-5 days in house), we will apply a $10.00 charge per box.  If you have multiple boxes, RUSH2 charge can be negotiated.  It will then be received 6-­10 days after you place it.







Please be aware that high production times such as the winter holiday season may delay production times ­please plan and order early!







FOB (USPS Priority, UPS & FedEx) La Salle, Illinois 61301 Shipping & Handling fees are the responsibility of the buyer & will be calculated at the time of shipment for the best rate possible. We would prefer that you have your own UPS or Fedex account, as you can save alot of money in shipping. Having an account is free and you only get billed once you use the number. If you do not pay your UPS or Fedex bill, and it is sent back to me for payment, you will be charged the amount of the bill and a $25.00 fee ­ due immediately.







CANCELLATION ­



If an order is cancelled prior to it’s completion (before it is shipped), the buyer will incur a cancellation fee of 25%. Be aware that each item is freshly made to order and a lot of time goes into the production. The cancellation fee covers our production prior to your canceled order. 







Please note ­ if your order is a special order*, refunds are not applicable.








GENERAL RETURNS POLICY ­



*We do not accept returns on special order items*



You may return NEW, UNOPENED items by Kristine's Shower within 15 days of delivery for replacement, paypal refund or store credit. Due to the delicate nature of our product, we cannot accept returns on opened/used items.











Call 815.223­7627 or email KristinesShower@aol.com before returning any product. Any returns without personal contact will not be honored.  Decisions made by us are FINAL.







When shipping orders back, please make sure that you pack things as well as we ship them to you. We reserve the right to refuse returns!







There will be a 25% restocking fee on all returns that meet the return criteria.











SHIPPING DAMAGES ­



Open and inspect the merchandise as soon as you get your delivery. We need to be notified IMMEDIATELY when there is damage to a shipment. We also require you to keep box, packing material & products intact so when the claim is filed, the inspector can come and take pictures or take the package back with them to the delivery facility.  Kristine's Shower needs to be contacted 24 hours after the delivery, as time is of the essence for claims with delivery companies.  Any claims made after the 24 hour window will not be honored.







Be assured that if the damage was caused by the delivery company, we will provide you a replacement as soon as possible - no questions asked. 







PRIVATE LABEL ­



All of the products that Kristine's Shower makes are available for private label use.  We do not offer designing services, but can provide you with high quality labels if you have a jpg, png, etc file.







PROVIDING YOUR OWN SCENT, ADDITIONAL INGREDIENTS ­



If you have a special scent or scents (we also do essential oils if they are provided) that you would like to see in our products, please send us a sample of your scent to try in each product you would like to sample.



We have also been known to add botanicals to our products & if you would like to provide those, we can also add them to our products for you. Our goal is to provide our customers the best products made the way you like them.











INGREDIENTS ­



Kristine's Shower believes in quality before price, so you can be assured that you will be getting products made with the finest vegetable/nut oils & butters available. We do not use any animal products, parabens, chemicals, & mineral oils in any of our products. 







PICTURES & WORDING ­



If you are a wholesale customer, you are not only very lucky to get some of the best bath & body products, but we also give you free reign to all of our pictures and wording on the website.







OUR 100% GUARANTEE ­



You can be assured that you will only receive quality products from us here at Kristine's Shower & we go above and beyond for all of our customers. We take a personal interest in your company and we believe that if you are successful, then we are successful!







We reserve the right to refuse any wholesale order for any reason.







These terms are subject to change & you will be notified. 

Here is a copy of the information that we will be requiring before you place a wholesale order with us.  Please email us for a copy so we can get you started!












COMPANY INFORMATION











Resale Permit Number :











Please note: If in Illinois, we will need a photo copy of your business license











Company Name:











Billing Address:











Shipping Address:











Store Address (if different):











Phone Number:











Other Phone Numbers:











Fax Number:











Email Address:











URL:











Store Type: Online: ____ Brick & Mortar: ____ Online & Brick & Mortar: _____











{Feel free to photocopy for yourself, but we need the original sent back to us}











I hereby understand and agreed to abide by all the policies set forth by this











agreement.











________________________________________











Print Name











_______________________________________________ ____________________________











Signature Date











Your account WILL NOT be activated until we receive











your company information & signed wholesale











contract.











Please email or snail mail back to Kristine's Shower to activate











your wholesale account.











Kristine's Shower











437 N 30th Rd











La Salle, IL 61301











Phone: 815.223.SOAP











Email: KristinesShower@aol.com